What Support Is Included in Your Plan?

Every plan includes human help for platform problems, account access and billing. If you are unsure whether something is broken, report it and we will assess it. Serious incidents are prioritized by impact, regardless of plan.

Starter: self-service with platform support

Use the editor and guides to maintain your site. Starter targets a first human response within two business days. Personal design or setup guidance and staff-performed changes are separate services.

Professional: personal guidance and a launch review

Two focused requests per service month, one active at a time. Each covers one goal with up to 15 minutes of staff handling and related follow-up. No rollover or automatic overage charges. Guidance helps you make a change; it does not include staff editing your site, recurring calls or custom development. Professional and Growth target one business day for a first human response.

Launch review includes a written checklist for presentation, links, domain/HTTPS and contact readiness, plus one follow-up review of your corrections. Request it within 90 days after your first paid Professional/Growth invoice. The review is not a custom design, certification or ranking guarantee.

A card-backed Professional/Growth trial includes one guidance request; the launch review follows payment. Annual plans receive the same monthly allowance. The dashboard shows remaining requests and the next service month. Plan switching does not reset usage.

Hours and existing customers

Monday–Friday, 9am–5pm Central time, excluding declared closures. Targets mean a useful human reply, not a guaranteed resolution time or 24/7 coverage. Existing support commitments and accepted work are preserved. Growth retains its managed-change service.

Open Support and select the correct website. Continue related follow-up in the same ticket. If you cannot sign in, contact us for account help.